Rolling out new Enterprise software or business processes always causes an increase in support tickets. With Gravity you will be able to intercept 80% of your support tickets which will be raised by rolling out of new Enterprise software or business processes.
With pointing out the right information at the right time to the end-user notices important new features or information needed in order to comply with new processes or getting started with new Enterprise software.
This will lead to a significant reduction of issued support tickets while rolling out new Enterprise Software or implementing or changing business processes. In example show end-users how a new billing process would work.
Like this you are not losing any cash-flow and are not generating extra costs through the use of support.